Leadership & Management - Our Work
Front-Line Manager
BTS offers various approaches to
support self-discovery of strengths and development areas in
alignment with the factors that are most critical to performance
success within the role. BTS also provides a unique and unparalleled
"self-discovery feedback" assessment solution. Through dialogue, we
help determine which capabilities best support our clients' needs.
Competency Assessment for Development
Mid-level, First-line &
Individual Contributor Programs
Managers and employees at all levels of an organization need to
understand the big picture of a company’s performance and how they
can have impact. We offer a variety of best-in-class solutions
targeted to various levels.
Finance for Non-Financial
Managers
Building fundamental finance skills enables managers to better
understand and impact financial metrics.
Essentials of Business
Leadership
Today's managers need more than basic managerial practices and
tools to lead high-performance teams. Managers must understand
the business context of the role they play and how their
leadership can impact the organization's bottom line. Essentials
of Business Leadership enables new managers to establish team
goals that align with the organization's strategy, delegate team
responsibility appropriately, motivate teams to achieve goals
with maximum productivity, and analyze team and individual
performance to provide feedback effectively. 
Program
Overview (PDF)
Symphony - Building great
managers
As the cornerstone in the Performance Mastery system, Symphony
helps organizations achieve business results. Applying Peter
Drucker's metaphor of the manager as a symphony conductor,
Symphony provides managers with a common language and
systems-thinking approach to leading effectively, especially
during periods of change.
Program
Overview (PDF) |
Program Flow (PDF)
Conductor - Building great
coaches
Conductor emphasizes the importance of recognizing the inherent
differences in each person and each coaching situation.
Conductor helps managers identify strategic opportunities to
coach, then build skill in effectively providing consistent,
fact-based feedback through a four-step coaching model and five
rounds of skill practice.
Program
Overview (PDF) |
Program Flow (PDF)
Coaching for Growth
Coaching for Growth helps participants improve their ability to
forge the links between employees' values, their roles, and
their place within the organization's strategy and success.
Theory alone is not enough to drive change. Our interactive,
computer-based simulation allows participants to apply their
coaching skills in a typical work environment. This focus on
experiential learning ensures repeated application and improved
retention of our core teachings. Results, therefore, are
immediate and have impact long after participants leave the
classroom.
Program
Overview | Program
Overview (PDF)
Applause - Developing each
individual's unique strengths and talent
In this one-day program, managers discover how they can build
performance partnerships and incorporate leadership skills into
their daily activities. Utilizing client-specific people
management processes, participants identify and discuss the
ideal sequence of performance management steps.
Program
Overview (PDF) |
Program Flow (PDF)
Audition - Hiring the best
talent
Participants become proficient at behavioral interviewing. Audition
enables managers to more effectively find and hire employees
that possess critical competencies and skills (Can Do), internal
motivation (Will Do), and are a match with the organization and
environment (Will Fit).
Program
Overview (PDF) |
Program Flow (PDF)
Tempo - Leading teams through
change
Tempo is an innovative, full-day experiential workshop for managers
that help them better understand the nature of change from both
their own personal perspective and as it impacts their
challenges as a manager. Participants are challenged to
effectively coach their teams through a four-stage "change
response" process. Existing client change initiatives are woven
throughout the learning experience.
Program
Overview (PDF) |
Program Flow (PDF)
Developing and Using Influence
Developing & Using Influence is a workshop that describes the
importance of influence in today’s complex organizations. It
demonstrates how participants can influence their organization,
build stakeholder alliances through values, expertise and power,
and engage in constructive dialogue to surface organizational
blind spots. Developing & Using Influence also shows how
participants can promote consensus and action, as well as manage
and motivate for long-term results.
Program
Overview | Program
Overview (PDF)
Leading Teams to Success
Many team-based organizations have difficulty achieving business
results due to increasingly complex tasks and declining team
productivity. Managers often lack the key interpersonal skills
to resolve cross-functional team conflict, create effective work
structures, and sustain the commitment of team members. Leading
Teams to Success helps participants achieve their goals and
contribute to the organization's bottom line by addressing
business issues such as leadership strategy selection,
interpersonal and task orientation, work structures, and the
stages of team development.
Program
Overview | Program
Overview (PDF)
Composer - Building the skill
within managers to drive innovation
Innovation can transform organizations. Composer was built on the
reality that one of the hallmarks of great companies is their
ability to tap into employees' innovative talents. Composer is a
one-day program focused on the leader's role in driving
innovation by getting every team member involved in the
innovation process and successfully turning ideas into business
processes.
Program
Overview (PDF) |
Program Flow (PDF)
Performance Mastery 4.0
PERFORMANCE MASTERY 4.0 is a suite of management development solutions designed to address our client’s needs around
the core issues of building capable managers. The system is founded on adult-based learning workshops and simulations,
customization options, e-learning platforms, assessment instruments, and performance support tools. While a holistic
approach, Performance Mastery is also modular allowing for tailoring and integration with other content. The performance
mastery series is built upon a powerful metaphor offered by Peter Druker that “. . .managing is like being the conductor
of a symphony orchestra.” Find out how clients have used the power of this metaphor to build a common language in
managers and leaders alike for achieving business results.
Program
Overview | Program
Overview (PDF)
Concert
Once an organization has introduced the power of a common performance language through the implementation of Symphony, Concert is the perfect solution to help managers gain deeper understanding, practice and skill in applying they Symphony process. This exciting day long program incorporates the use of a four round scenario based simulation to both challenge and engage the participants as they learn.
Program
Overview (PDF) |
Program Flow
(PDF)
Ensemble
Teams are a critical element in how work gets done. Managers need to be adept in both the art and
science of leading teams. Managers today need to be equipped with the skills for understanding how
to take a group of individuals and turn them into a collaborative that produces results. Ensemble
is a one day workshop that assists in the development of managers to become leader’s of high
performing teams.
Program
Overview (PDF) |
Program Flow (PDF)