BTS Industry Expertise

Improving Agility and Accelerating Execution

Defined by transformational regulatory shifts, an evolving competitive landscape and economic pressures, the insurance industry faces tremendous opportunities and challenges. Navigating this dynamic environment, the various players in the industry sector, life insurance companies, health insurance organizations and property and casualty insurers, are focusing on improving agility and accelerating execution of company-specific strategies.

Client Results

BTS consultants bring passion and deep industry expertise to deliver high-impact solutions that help clients achieve better results, faster. Read the client success story below to find out how we’ve helped clients meet their strategic objectives.

Case Studies

Corporate Culture Change in Asia-Pacific: How AXA Life Engages Leaders in a Culture Transformation

How would you transform a company’s culture from conservative and defensive to diverse, innovative and collaborative?

Building on a Strong Legacy: Accelerating Strategy Execution at AAA NCNU

After over one hundred years of integrated operations, AAA NCNU made a bold strategic shift to reinvigorate its innovative heritage and generate significant growth.

Insurance Simulations

The Life Insurance Business Simulation
Responding to Trends and Challenges in a Shifting Market

Through the Life Insurance Industry Business Simulation, participating employees recognize the drivers of key performance indicators and have an overall big picture understanding of the industry, the company and the critical interrelationships. Armed with improved capabilities and actionable items, participants accelerate results once back on the job.

Property and Casualty Insurance Business Simulation
Understanding Key Trends and Levers in an Evolving Market

The Property and Casualty Insurance Business Simulation helps organizations understand the key trade-offs, trends, and challenges that property and casualty insurance company’s face in order to maximize profitable growth.

BTS has been a great thought partner. BTS has stepped up repeatedly to challenge our thinking and put new ideas in front of us and ensure that we were attacking the right problems in the right way. That’s of enormous value.

Paul Gaffney - President and CEO, AAA NCNU

For over a decade, BTS has supported insurance organizations in every sector of the industry and various divisions of the value chain on strategic initiatives ranging from aligning senior executive teams around the company strategy to building fundamental business acumen. Our experience spans the globe. Our clients include Aetna, Humana, Liberty Mutual, Prudential and other major industry players.

We are proud to serve leading insurance organizations facing the following specific challenges:

Accelerating Strategy Execution

Aligning and exciting employees around the company strategy and developing the capabilities critical to success

Building Business Acumen

Improving financial acumen; reinforcing an enterprise- wide perspective; understanding the short term trade-offs between various products

Sales Transformation

Enabling sales people to become a proactive, value-add partner

Aligning Industry Stakeholders

Creating alignment and collaboration between insurers, providers, government, brokers, and plan sponsors to improve health outcomes

Improving Customer Centricity

Adopting a holistic approach to the customer leading to an improved customer experience, customer loyalty, retention and referrals

Building a Global Mindset

Creating a global mindset to compete in a global marketplace

Developing High-Impact Behaviors

Embedding the behaviors needed for an uncertain environment in which half of the business could disappear overnight

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Insurance