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Special Issue Newsletter:
Business Acumen & Customer Centricity

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It's no secret that business acumen and financial literacy are critically important for all business leaders. However, leading a business is not done by putting financial statements first. Customer satisfaction, revenue and innovation cannot be conjured simply by staring at financial statements. Rather, leaders with great business acumen are outwardly focused, market sensing and customer centric. Yet the larger and more successful your organization becomes, the harder it is to put customers at the center of decision making. Why does this happen? There are two reasons why... Read Now

SIX MOVES TO BUILD A CUSTOMER-CENTRIC ORGANIZATION

Build Customer-centricity

Everyone knows that customers are the key to business success, so what is stopping them from putting customers at the center of everything they do? A lack of customer-centricity is a sign of bad business acumen.

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DO YOU HAVE A BUSINESS ACUMEN GAP IN YOUR COMPANY?

Business Acumen Gap

With the rapid pace of change occurring today, the gap between what employees know and what they need to know is only growing. Here's how to find out if you have a business acumen gap in your company

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DEC Customer Centricity

Just announced! BTS has been certified as a top enabler of customer-centric transformations by the Asociación para el Desarrollo de la Experiencia de Cliente, in Spain. Among all the applicants, only four companies were awarded certification by the DEC this year: BTS, Bain, EY, and IZO. Congratulations to all! Learn more here.